It’s VERY good. It’s super stable, it’s super fast at 1Gbps,
and we cut it into small slots for you, to decrease its price. Because it’s
expensive too! Actually a good portion of your subscription to us goes directly
into the internet access.
A note though. 10 Mbps is not bad, but it’s just good enough
for a light website. Depending on the size of your traffic, you might need to
consider upping your plan.
At 300Mbps, you can do whatever you want, you can even
consider building a data-backup solution with terabytes of data flowing in
everyday. We even measured the line with peaks at 600Mbps.
Please refer to this online tool to convert bandwidth to througput.
At 10Mbps, you can hope for 3.24 TB per month (or 108 MB per day). Here’s a table summarizing all bandwidths/throughputs.
|Plan||Daily Throughput||Monthly Throughput|
|10Mbps||108 MB||3.24 TB|
|30Mbps||324 MB||9.72 TB|
|60Mbps||648 MB||19.4 TB|
|100Mbps||1.08 TB||32.4 TB|
|150Mbps||1.62 TB||48.6 TB|
|300Mbps||3.24 TB||97 TB|
|600Mbps||6.48 TB||194 TB|
At this time there is no formal SLA on our services. Our
target uptime is 100% (not including the occasional maintenance windows).
Sorry, phone enquiries are not available at the moment.
Please raise a ticket or contact us through the chat tool.
Credit Cards (Visa, MasterCard, JCB)
Crypto Currency (Bitcoin, Ethereum, Bitcoin Cash,… + 90
Bank Transfer (only for Japan residents)
If the crypto currency of your choice is not displayed in
the payment window, please contact us and we’ll add it. Please note, Monero and
XRP are not supported.
Support is by ticket, phone enquiries are not possible at
this time. You can also try to contact support through the chat window.
We don’t have (yet) a call center or staff dedicated to
support, so the bad news is that it can take hours to pick-up your ticket.
The good news is that the engineer replying to your tickets
will be level 2 support, so no level 1 support
-takes-hours-to-explain-what-the-issue-is-, you’ll get directly to a
knowledgeable staff. He will understand quickly what the issue is, where to
look and how to fix it. No BS, no canned reply.
We are working 24/7/365 with staffs around the globe,
however (as written above) since it can take hours to reply to an enquiry, it
sometimes might not feel like it. We apologize in advance should you have to
wait a long time to get a reply.
Please note, we do not support whatever happens on your
server. Support is limited to networking/connectivity/downtime/performance
issues. However there can be exceptions, like for example if you lock yourself
out of your own server, we’ll help.
Either through a ticket (if you’ve created an account), through the chat window or email.
There is no formal rule about what kind of configuration is
possible. Just try and ask what you need/want, we’ll provide if we can. Trials
cannot exceed one month.
We don’t, please take care of them.
We can offer solutions though. Please contact us with your
requirements, and we’ll give you a quote if we can provide what you want.
Yes, firewall appliances are between the servers and the
By default we authorize everything from inside to outside
(except email), and deny everything from outside to inside (except ssh for
Linux, and RDP for Windows).
That setup is not good in the long run though, you should
change it to match your requirements. Don’t authorize anything more than what
you need for outgoing traffic. Search well what ports you need open for incoming
Firewall rules changes are free, you can request as many
changes as you want.
Should you need live troubleshooting (it does happen that
some apps use weird-undocumented ports), schedule a session with our support,
and we’ll do the troubleshooting together through the chat window.
You can setup a TOR site on your VPS or dedicated server, no
issues here. TOR is not used only for illegal activities.
Obviously we don’t authorize at all any kind of illegal
activities, and we fully collaborate with our ISPs and authorities.
We have Centos 7, Ubuntu 16 & 18 (Server), Fedora 19 and Windows Server 2016 ready. Anything else you want, please let us know. Some OS and versions might not be available, but most of what runs on x86/x64 can be provided.
Anything that requires a license, you’ll have to provide it,
except for Windows which we offer for free (offer limited to Windows Server